Which? Responds to CMA's Remedy Proposals for Vet Services
The Head of Consumer Protection Policy at Which? stated that millions of UK households consider their pets as part of the family, but many have been affected by bad practices in the veterinary sector.
“Millions of UK households feel that their pets are part of the family, but Which? research has shown that many pet owners have been exposed to bad practices like unclear pricing, potentially excessive or unnecessary charges and no independent route for resolving their complaints.
The CMA's remedy proposals aim to increase transparency when choosing a vet practice and treatment. Which? welcomes these proposals and urges their swift implementation to restore consumer confidence in vet services.
“The CMA’s remedy proposals for the veterinary sector underscore the need for greater transparency when a pet owner chooses a vet practice and a treatment. These are welcome proposals and they should be implemented as soon as possible to restore consumer confidence in vet services.
Which? emphasizes the need for the government to modernize the regulation of the veterinary sector, including effective independent complaints and redress systems.
“It's clear that the regulation of this market has become outdated, to the detriment of both pet owners and vet practices. The government must act quickly to modernise this sector so that veterinary businesses and the practices they own are regulated and there is an effective independent complaints and redress system.
Author's summary: Which? supports CMA's proposals for vet services reform.