Pubs code adjudicator Fiona Dickie outlined the importance of tenant feedback in shaping simpler, fairer arbitration under the pubs code and how it can improve dispute resolution access.
When disagreements arise, they may involve disputes over whether the pub company has met all the requirements of the pubs code. If these disputes cannot be resolved through discussion with a business development manager (BDM) or code compliance officer (CCO), arbitration provides a way to resolve the issues within strict time limits.
Arbitration is the independent, binding way for individual tenants to enforce their rights under the pubs code.
It ensures that rights under the code are real and enforceable, not just words on a page. A consultation on the rules for handling pubs code disputes was issued on 31 July, calling on the pub industry to respond.
Tenant feedback is crucial in shaping arbitration under the pubs code, and by participating, tenants can help improve dispute resolution access.
Author's summary: Tenant feedback is crucial in shaping arbitration under the pubs code.